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What buyers are asking

We collected here all most popular questions about our nixie clocks we received since 2014. If you didn't find the answer for your question, we'll be glad to support you by e-mail. Feel free to contact us.

Do you provide a warranty for the tubes and clocks?

We provide warranty for the nixie tubes for 1 year. Within 1 year we will ship the spare nixie tube(s) to you free of charge. For other nixie clock issues (not tubes related), we provide lifetime warranty, in such case you just need to ship the clock back to us for repair. We also cover the return shipping, for you it is free of charge.

Do you ship the clocks worldwide?

Yes, indeed. We ship worldwide! All packages are sent via International registered airmail.

Können Sie die Nixie Uhr personalisieren?

Ja. Die Nixie Uhr könnt mit Ihrem gewünschten Namen oder Text personalisiert. Die perfekte Kombination aus einzigartig Nixie Uhr, graviertem Holzkörper und einer wundervollen Verpackung. Wählen Sie aus drei verschiedenen Nixie Uhren die passende Nixie Uhr und während einer Bestellung auf unsere Online Shop, geben Ihren gewünschten Text in die entsprechenden Felder ein.

Is a tracking number provided?

Yes, we always provide a tracking number as soon as your order shipped. Please be aware that you can track the status of your shipping online via Ukrposhta web page or via your local postal provider, e.g. US Post or Deutsche Post.

When I can expect my clock?

Standard international shipping takes about 6-10 days across Europe and about 8-14 days when shipped to the North America. To Australia it takes 12-14 days. During peak times during holidays it may take longer. When in a hurry, during ordering you can select expedited shipping with DHL.

Are returns excepted?

We do our best to satisfy you with our nixie clocks. But if you don't like our product we will be glad to offer you a full refund. Please notify us and return the clock within 14 days from the date of purchase. Return shipping and proper packaging is your responsibility.

Can I replace the tubes on my own?

Yes, easily. As we do not solder nixie tubes and use special pins to keep the tubes in place, you can easily replace a broken tube if needed. You can always contact us via a web chat form or send us email for support.